Privacy policy

Privacy Policy

Last Updated: 12 May 2026

At Layer Studio, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website, place an order, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products and services.

By using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Contact Information

  • Full name
  • Billing and shipping addresses
  • Email address
  • Telephone number

Payment Information

  • Payment method details
  • Billing information
  • Transaction confirmations

Note: Full card details are processed securely by our payment providers and are not stored on our servers.

Account Information

  • Username and password
  • Saved preferences and settings

Order and Transaction Information

  • Products viewed, added to cart, or purchased
  • Order history
  • Returns, exchanges, and cancellations

Communications

  • Messages sent to our customer support team
  • Feedback and reviews

Device and Technical Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system

Website Usage Information

  • Pages visited
  • Time spent on pages
  • Click behaviour and browsing activity

2. How We Collect Your Information

We may collect information:

  • Directly from you when you place an order, create an account, or contact us
  • Automatically through cookies and similar technologies
  • From trusted service providers
  • From advertising and analytics partners
  • From Shopify and related services

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Provide customer support
  • Arrange shipping and handle returns
  • Personalise your shopping experience
  • Improve our website and services
  • Detect and prevent fraud
  • Send order confirmations and service notifications
  • Send marketing communications (where legally permitted)
  • Comply with legal obligations

4. Sharing Your Information

We may share your information with:

  • Shopify
  • Payment processors
  • Delivery and fulfilment partners
  • IT and cloud hosting providers
  • Analytics and advertising partners
  • Professional advisers and legal authorities where required

These third parties only process your information as necessary to provide services to us or comply with legal obligations.

5. Shopify and Third-Party Processing

Our website is hosted by Shopify. Shopify may process your personal information to operate and improve the platform and provide enhanced services such as analytics and advertising tools.

For more information, please review the Shopify Consumer Privacy Policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your preferences
  • Analyse website traffic
  • Deliver relevant advertising

You can manage cookie settings through your browser. Disabling cookies may affect certain website functions.

7. Marketing Communications

We may send promotional emails if you have opted in or where permitted by law. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

8. Data Security

We use appropriate technical and organisational safeguards, including SSL encryption and secure payment gateways, to protect your information.

While we take security seriously, no system can guarantee complete protection.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Maintain business records
  • Resolve disputes
  • Meet legal and tax obligations
  • Enforce our agreements

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

11. Your Rights

Depending on your location, including if you are in the United Kingdom or the European Economic Area, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Restrict or object to processing
  • Withdraw consent where processing is based on consent
  • Request transfer of your data to another provider
  • Opt out of marketing communications

To exercise these rights, please contact us using the details below.

12. International Transfers

Your personal information may be transferred to and processed in countries outside the UK or EEA. Where this occurs, we use appropriate safeguards, such as standard contractual clauses or other approved legal mechanisms.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

14. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.

16. Contact Information

Store name: Layer Studio

Company name: RB77 Marketing Ltd

Company Address: The Office, 1 Mountain View, Windermere LA23 1HE (NO RETURN ADDRESS)

Company no: 14398173

Phone: 0747 660 2639

Email: support@layerstudio.co.uk


Customer Support Hours

  • Monday to Friday: 9:00 AM – 5:00 PM (GMT/BST)
  • Saturday and Sunday: 11:00 AM – 4:00 PM (GMT/BST)

We aim to respond to all enquiries within 24 hours on business days.